MIRAGE CAR TENT

• Semi-automatic with hydraulic lever.
• 1 Skywindow
• 4 layers windows on the side:
1. Flap canvas mesh
2. Black-out fabric
3. Transparent removable pvc windows
4. Mosquito screens in all openings
• Shoe bags: two shoe bags, waterproof and very easy to clean
• Telescopic aluminum Ladder with a large Non-Slip-Base, 260cm (Unique in the market)
• Foam mattress with washable cover and zipper
• Padded inside the ABS cover body
• Mounting hardware and manual included
• Waterproof ventilate coating and mold-resistant fabric
• Rainfly and Annex room fabric: 420D Polyester Oxford; PU coated, waterproof
• Mattress: 6 cm thickness non-deforming sponge, with washable cover and zipper
• Travel cover material: 680g Heavy Duty PVC
• Poles: 25mm aluminum poles
• Hardware bolts: All genuine 304 stainless steel
• Shoes bag: Two black PVC shoes bags, waterproof and easy to clean
• Protective fabric cover for the three support poles inside the tent
• Inside elastic strap and hooks to facilitate folding of the tent

• MIRAGE:
size: 1.6M Wide
Open size：160 x 210 x 105 cm (LxWxH）
Closed size：160 x 125 x 25 cm (LxWxH)
Package size: 168 x 130 x 35 cm (LxWxH)
Weight: 65 KG
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• MIRAGE-XL:
Size: 2.1M Wide
Open size: 210 x 220 x 120 cm (LxWxH）
Closed size: 210 x 125 x 25 cm (LxWxH)
Package size: 214 x134 x 34 cm (LxWxH)
Weight: 85 KG
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• Annex
Size: 100 x 28 x 27 cm (LxWxH)
Weight: 10 KG

• Shell and Body
- Black shell with dark gray tent body and rainfly
- Orange trim for added visibility
Premium Material: Made from waterproof, mold-resistant fabric with a ventilated coating, ensuring breathability and durability. The rainfly and annex room are crafted from 420D Polyester Oxford with a PU coating, providing complete protection from rain and wind.

Comfortable Mattress: Enjoy a restful night’s sleep on the 6 cm thick non-deforming sponge mattress, complete with a washable cover and zipper for easy maintenance.

Heavy-Duty Travel Cover: Protect your tent with the robust 680g Heavy Duty PVC travel cover, offering secure and durable protection during travel.

Sturdy Construction: The 25mm aluminum poles and upgraded 2.0mm aluminum diamond plate bed base ensure a solid and stable foundation. All hardware bolts are made from genuine 304 stainless steel for long-lasting reliability.

Safe & Convenient Access: The 260mm telescopic aluminum ladder is designed with a non-slip, large base for safe and easy access. Plus, two waterproof PVC shoes bags keep your footwear clean and dry.

Functional Design: Inside the tent, elastic straps and hooks make folding quick and easy, while the unique pole storage bags and protective fabric covers for support poles keep everything organized.

At OBK WORLD, we stand behind the quality and craftsmanship of our Rooftop Tents. We offer a manufacturer warranty from the date of delivery. This warranty covers:

• Manufacturing defects in materials and workmanship.
• Any issues related to structural integrity or faulty components that affect the usability of the tent.
• Any defects that affect the tent's functionality or safety, including zippers, poles, canvas, and stitching.

Inspection Requirement:

• It is essential to inspect your rooftop tent for any manufacturing defects immediately upon delivery. If any issues are found, they must be reported to us within the 15-day warranty period.
• If the tent is used before inspection, the warranty will be void. The tent should be returned immediately for inspection if any defects are identified.

What is Not Covered:

• Damage caused by misuse, improper installation, or external factors (e.g., weather, accidents).
• Wear and tear from regular use over time.

Claim Process:
To initiate a warranty claim, please reach out to our customer service team at support@obkworld.com with your order details and a description of the issue. We will guide you through the process and assist with the next steps.

Replacement Eligibility:

• To claim for a replacement, the tent must not be used. If the tent has been used, the warranty will not cover a replacement.

Warranty Process:

1. Contact our customer support team within 15 days of receiving your rooftop tent.
2. Provide proof of purchase and details of the issue.
3. We will assess the situation and arrange for a repair or replacement if deemed necessary.

If you have any questions or need assistance, feel free to reach out to us.

Thank you for choosing OBK WORLD!

1. Installation and Setup:
- Ensure the rooftop tent is properly installed and secured according to the manufacturer's instructions.

2. Weight Limitations:
- Adhere to the recommended weight limitations 300 KG specified to prevent overloading the rooftop tent.
- Avoid exceeding the maximum weight capacity to maintain structural integrity and safety.

3. Weather Conditions:
- Use caution during extreme weather conditions such as strong winds, heavy rain, or snow.
- Close all windows, doors, and awnings securely to prevent water ingress and maintain stability.

4. Maintenance and Care:
- Regularly inspect the rooftop tent for any signs of wear, tear, or damage.
- Clean the tent fabric and components as per the manufacturer's recommendations using mild soap and water.
- Avoid using harsh chemicals or abrasive cleaners that may damage the fabric or coatings.
- Ensure the zippers are kept clean and lubricated to prevent sticking or damage.
- Check the condition of the mattress and replace if necessary to maintain comfort and support.

5. Storage and Transportation:
- When not in use, store the rooftop tent in a dry, well-ventilated area away from direct sunlight.
- Properly secure the tent and accessories during transportation to prevent shifting or damage.
- Use the provided travel cover to protect the rooftop tent from dirt, debris, and UV exposure during transit.

6. Usage Guidelines:
- Avoid standing or jumping on the tent platform to prevent damage and injury.
- Keep flames, smoking materials, and cooking appliances away from the tent fabric to reduce the risk of fire.

Shipping:

1. Delivery Timeframe:
- The delivery timeframe for the Rooftop Tent may vary depending on the destination and shipping method selected.

- Delivery time may take between 2-3 days.
- Customers will be provided with an estimated delivery date at the time of purchase.

2. Shipping Charges:
- Free of charges to our third-party in Dubai.
- Shipping charges will be calculated based on the customer's location and chosen shipping method to the other cities in UAE.
- Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

3. Shipping Carrier:
- Customers will be informed about the progress of their shipment once it has been dispatched.

4. Shipping Address:
- Customers are responsible for providing accurate shipping information, including the full delivery address and contact details.
- Changes to the shipping address may incur additional fees or delays in delivery.

5. Shipping Inspection:
- Upon delivery, customers should inspect the package for any visible signs of damage or tampering.
- If any damage is observed, customers should notify the carrier and the manufacturer or retailer immediately to initiate a claim.

Returns and Exchanges:

1. Return Eligibility:
- Customers may be eligible to return the Rooftop Tent within a specified timeframe, typically within 10 days of receipt.
- The rooftop tent must be in unused, like-new condition with all original packaging and accessories included for a full refund or exchange.

2. Return Authorization:
- Customers must obtain a Return Merchandise Authorization (RMA) number from the company before returning the rooftop tent.

3. Return Shipping:
- Customers are responsible for covering the cost of return shipping unless the return is due to a manufacturing defect or error on the part of the manufacturer or from our company.
- The rooftop tent must be securely packaged to prevent damage during return transit.
- A restocking fee may apply to returns of the Skylight Rooftop Tent.
- The restocking fee (AED 300), if applicable, will be deducted from the refund amount.

5. Refund Processing:
- Refunds will be processed within a reasonable timeframe upon receipt and inspection of the returned rooftop tent.
- The refund will be issued to the original payment method used for the purchase or bank transfer, choice will be taken solely according to our company status, minus any applicable fees or deductions.

6. Exclusions:
- Returns may be subject to certain exclusions or limitations, such as customized or special-order items, clearance or final sale items, and items damaged due to misuse or neglect.

7. Customer Support:
- Customers can contact us or the retailer's customer support team for assistance with returns, exchanges, or any questions regarding the Rooftop Tent.

By adhering to these shipping and return conditions, customers can ensure a smooth and satisfactory experience when purchasing and handling the Rooftop Tent.