Refund policy
Return and Refund Policy
At OBK WORLD, we value your satisfaction and want to ensure that you have a positive shopping experience. We understand that sometimes, despite our best efforts, you may need to return a product or seek a refund. Please take a moment to review our return and refund policy for each of our three sections: Camping Equipment, Camping Trailers, and Car Accessories.
1. Camping Equipment:
Returns:
Note: We do not accept returns for change of mind. All return requests will be dealt with on a case by case basis. If your return is accepted by the OBK WORLD Team, we will reply to your return email with the details.
- We accept returns within 3 days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase, such as a receipt or order confirmation.
Refunds:
- Upon receiving and inspecting the returned item, we will issue a refund to your original payment method within 7-10 business days.
- Shipping costs are non-refundable.
2. Camping Trailers:
Returns:
- We accept returns of camping trailers within 3 days from the date of purchase.
- The trailer must be in its original condition, and all accessories and documentation must be included.
- You must provide proof of purchase.
Refunds:
- Refunds for camping trailers will be subject to a restocking fee of [5%] to cover inspection and restocking costs.
- Shipping and delivery fees are non-refundable.
3. Car Accessories:
Returns:
- We accept returns on car accessories within 3 days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- You must provide proof of purchase.
Refunds:
- Refunds for car accessories will be issued to your original payment method within 7-10 business days of receiving the returned item.
- Shipping costs are non-refundable.
Exceptions:
- Personalized or customized items are non-refundable unless they arrive damaged or defective.
- Items marked as final sale are non-returnable.
How to Initiate a Return:
- To initiate a return, please contact our customer support team at Support@obkworld.com
- Our team will guide you through the return process and provide you with a return authorization (RA) number.
Important Notes:
- OBK WORLD reserves the right to refuse returns that do not meet our return policy criteria.
- For items damaged during shipping, please report the damage to us within 48 hours of receiving the product.
- We recommend using a trackable shipping method for returns to ensure their safe arrival.
By shopping with us, you agree to abide by the terms and conditions of this Return and Refund Policy. We are committed to providing you with quality products and exceptional service. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.
Thank you for choosing OBK WORLD for your camping and car accessory needs!